Duniya Pharmaceutical accepts return as per the following policy
- Only defective/damaged products will be accepted for returns/refunds.
- The customer needs to raise an alert with us within 2 working days from the date of delivery for being eligible for the return.
- Only those products will be eligible for return policies which are received by us within 10 working days of the date of delivery.
- Duniya Pharmaceuticalretains the rights to examine whether the product returned is defective/damaged and based on the verification Duniya Pharmaceuticalwill either reship/replace the product to the customer.
- In case product is defective or damaged then the Duniya Pharmaceuticalteam will replace and reship the product to the same shipping address of the customer subject to the availability of the stock of the product.
- In case the returned product is not defective/damaged then the customer will be informed about the same and the same product will be reshipped to the shipping address of the order.
- The customer will have to bear the shipment charges for the replaced/reshipped product.
- If the product stock is unavailable then a request for the refund will be initiated and the same shall be informed to the customer through registered email.