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Frequently Asked Questions

 

I have received damaged items

  • We are sorry you had to experience this. Please go to “My orders“, tap on the respective order & click ‘Return’. We will try to resolve this on priority.

Items are different from what I ordered

  • We are sorry you have had to experience this. To initiate a return of the wrong item, please log in to the App, tap the “My orders” tab, select the order in question & tap on the ‘Return’ tab. We will try to resolve your concern on priority.

Items are missing from my order

  • We are sorry you had to experience this. Our partner retailers have in place the required checks to avoid exactly such an event. We request you to reach out to us within 48 hours of your order delivery so that we can investigate the matter.

Order status shows ‘delivered’ but I have not received my order.

  • We are sorry you had to experience this. We request you to reach out to us within 48 hours of the order delivery being reported so that we can investigate the matter.

How do I cancel my order?

  • You can cancel your order from the ‘Order Details’ screen before it is out for delivery.
  • You can do so by going to “My orders” > Select the order which you want to cancel > tap “Cancel”.

How do I get an invoice for my order?

  • To get the invoice for your order(s), go to “My orders,” tap on the respective order, and you will find an option to download the invoice in a PDF format.

I want to modify my order.

  • Sorry, once your order is confirmed, it cannot be modified. Please place a fresh order with any modifications.

When will I receive my order?

  • Your order will be delivered within the ‘Estimated Delivery Date’ as committed at the time of order placement. You can check this by selecting your order from “My orders” section. Keep a look-out for our order delivery updates.

What is your standard delivery time?

  • We generally deliver orders within 10-14 business days depending on your address. Check for the estimated delivery date when you place the order.

Can I modify my address after Order placement?

  • Sorry, once the order is placed, we are unable to modify the address

What kind of material is used for the Manufacturing?

  • We believe in using the best always, so we use the best raw material available in the market only.

I have trouble paying with a credit card. Once I enter my details it does not process, what do I do?

  • Please empty cache and clear cookies in your browser, start designing again and this time the process will go through.

Which browser is best to view your site?

  • Please use Internet Explorer, Firefox or Chrome for best performance. However, Safari should also work fine.

Do you have your own factory facility?

  • Yes, we do have our own Factory.

I wish to sell your products in my country, what is the procedure?

  • Please contact info@duniyapharmaceutical.com for more details.

What are your terms and conditions?

  • Please read Terms and Conditions listed on the Menu and at Check Out page.

How long have you been in this Business?

  • We have been in this business for more than 8 years. Now we have revolutionized the business so that everyone can order products at very affordable prices!

I’d like to purchase bulk orders for my company or Hospital/clinic, are you able to provide Custom Orders?

  • Yes, we accept bulk orders and custom orders as well. For more details, please contact us at info@duniyapharmaceutical.com

Do you have customer service or support?

  • Yes, Please go to Contact us for details. Like our customers, we give importance to your queries/support and will always serve you with priority.
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